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Watch Panorama Season 60 Episode 16 online — it may be available on legal streaming platforms such as YouTube, Netflix, Prime Video, Hulu, Disney+, and others.

Panorama: The series takes a look at some hidden-camera footage at a care home passed as excellent by the national regulator as it reveals the substandard treatment of an elderly woman, which led to five employees being fired. The resident’s daughter, who captured the footage, speaks for the first time on television about what was going on.